Specialized Claims Synergy / Recorded Statements
Every account.
Clearly documented.
In-person recorded statements that help capture the events, details, and perspective relevant to a claim.
Thoughtful questions. Clear chronology. Factual documentation.
Photo: Soundtrap / Unsplash
How we help
A clear account
starts with listening.
SCS supports claim teams with in-person interviews designed to document the participant's account and clarify the information needed for review.
In-person interviews
Coordinate a conversation around the claim background, relevant events, and the participant's account.
Event chronology
Explore the sequence of events and follow up on details that need clarification within the agreed interview scope.
Recorded documentation
Capture the statement with the required permissions and organize it for the requesting claim team.
- In-person interviews
- Event chronology
- Recorded statements
The process
Plan the interview.
Capture the account.
A defined scope helps keep the interview relevant, orderly, and useful to the claim review.
Provide the background
Share the claim reference, participant contact information, key topics, and questions to be addressed.
Coordinate the meeting
Confirm the interview arrangements, participant availability, and recording permissions before the statement.
Document the statement
Conduct the interview and provide the recorded statement according to the agreed assignment requirements.
Need a statement for your file?
Share the interview details and our team will help coordinate the next step.